Support
We're here to help — most questions are answered right here.
Still need us? Email support@paluu.app and we'll reply within one business day.
Email us
Email is the fastest way to reach us. Attach a screenshot if it helps — we'll sort it out.
We reply within 1 business day (usually sooner), Monday–Friday, Athens time.
Support is available in English and Greek.
I have a loyalty card
For questions about your points or stamps, contact the store that gave you the card — they run the program and can fix balances fastest. For help adding or removing the card, device problems, or deleting your data, email us at support@paluu.app.
Frequently asked questions
How do I add my card to my phone?
Scan the store's QR code, open the page on your phone, and tap "Add to Apple Wallet" or "Add to Google Wallet." No app to download.
My points or stamps look wrong. What do I do?
Your balance is managed by the store that issued your card. Contact them first — they can check and correct it fastest. If something on the technical side is broken, email support@paluu.app.
How do I remove the card or delete my data?
You can remove the card from your wallet at any time. To permanently delete your data, ask the store that issued the card (the data controller), or email support@paluu.app with your card's serial number and we'll arrange it.
Do I need to download an app?
No. Your card lives in Apple Wallet or Google Wallet, which are already on your phone. There's nothing extra to install.
Which wallets are supported?
Apple Wallet (iPhone) and Google Wallet (Android). Pick the one that matches your phone when you add the card.
EU-hosted and GDPR-compliant
Paluu is a loyalty platform hosted in the EU. The store that issues your card is the data controller; Paluu is the data processor. For data requests, contact the store or email support@paluu.app.